April 1, 2020
To Our Valued Customers
We regret to inform you that Jackie Howland is voluntarily leaving our employ on 4/9/20 to pursue another career opportunity. We are extremely appreciative for Jackie’s years of service and wish her the best in her new endeavor.
What this means for you:
• Phones, Orders, etc. - Our experienced staff, Edith, Amanda, Bob & Doreen will be available to take your orders and answer any questions you may have. You may reach them at (800) 826-9406 at the following extensions:
• Field Service - Most of you have already met or talked to manager, Rob Petrowski, who with the rest of the NVC- Sutton team will continue to be available to assist you with all your deliveries and installations. You may reach Rob at ext. 702 or email@example.com
*Most importantly, the ordering process and field service has not changed.*
Web Orders - www.lamontagnevault.com - Please continue to place your orders 24/7/365 and receive an instant order submission confirmation.
*New* Wilbert Web Orders - www.norwalkwilbert.com - If you would like to use the NVC website 24/7/365. (FH must register 1st time only)
Main Office Number - (800) 258-6566 or (508) 476-0040 - Please continue to call the same number as usual to place your order.
Office Fax Number - (508) 476-3639 - Please continue to Fax to Lamontagne Burial Vault as usual.
All invoicing will continue to be sent on a bi-weekly schedule (for now) and Statements will be sent monthly. You will notice that the forms have a new logo but will contain all the same information.
We thank you for your continued business and for allowing us to continue to serve you. We want to maintain our unique relationship with you for years to come!
Customer Service Manager